NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations

NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful. Working together with the latest platform enhancements ContactWorld will continue to optimise its customers’ contact centre management and operations, enabling them to efficiently deliver a more personal customer experience. [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2017/07/newvoicemedia-unveils-speech-analytics-solution-as-part-of-summer-%e2%80%9917-release-to-unlock-the-hidden-value-in-customer-conversations/?utm_source=rss&utm_medium=rss&utm_campaign=newvoicemedia-unveils-speech-analytics-solution-as-part-of-summer-%25e2%2580%259917-release-to-unlock-the-hidden-value-in-customer-conversations

18 Hidden Snapchat Hacks & Features You'll Wish You Knew About Sooner

Snapchat, the one-to-one messaging app with more than 160 million daily active users, has earned a reputation for fast growth and innovation.

But despite its success, it isn't the most user-friendly app I've ever played around with. Many of its best features are buried so deep in the app that a lot of people don't even know they exist. In July 2017, Snapchat added even more features in their release of a new version, and some of these features have totally reshaped how people use the app in the first place.

For example, did you know that you can use Snapchat to make a live video call? Or that you can add emojis to your Snapchat videos -- and make it so they move and scale with specific objects? What about the trick where you can save data by turning the app on to "travel mode"?

There are a whole lot of cool things you can do with Snapchat that you may not have known about. But before we jump into them, it's important that you know the basics. For more on how to use the platform -- as well as a look at how HubSpot uses Snapchat marketing -- check out this post.

Already have the basics down? Read on for some more advanced tips and features.

Note: Before getting started, make sure you're operating on the latest version of Snapchat. At the time of posting, the latest version is 10.12.5.0.

18 Hidden Snapchat Hacks & Features

1) Use Snapchat for voice and video calls.

One of the biggest changes Snapchat made during an update in March 2016 was the addition of a voice and video chat feature. There are two ways you can use voice and video chats: By sending 10-second recordings (of your voice or a video of you), or by "calling" them to start a live voice or video chat lasting any amount of time.

The voice and video call functionality is located within Snapchat's chat feature, so you'll need to open up a chat conversation with someone to begin. If you've updated your Snapchat app, you'll see the phone icon and a video icon below the chat box.

To leave a 10-second voice or video message, hold down on the voice or video call icon and it will begin recording immediately. When you release the button by picking your finger up from the screen, the recording will stop and send immediately with no do-overs. In other words, make sure you're ready to record and send the voice or video message before you begin.

To start a live voice or video call, just tap the voice or video call icon and it'll begin ringing the other person immediately. If they don't answer within a few seconds, you'll see a pop-up notification asking you if you'd like to send a voice or video message instead. These voice and video messages are identical to the 10-second voice and video messages described above.

Here's a GIF showing what it looks like to live video call another user:

Also, remember that there's no forewarning once you tap or hold down on one of the icons -- it'll start ringing or recording right away. (I learned this the hard way when I tapped the video icon accidentally.) Otherwise, it's a very intuitive and easy-to-use functionality.

2) Identify any song playing around you.

If you’ve yet to download Shazam, the music recognition app, Snapchat’s got you covered. That’s right, you can Shazam songs in the Snapchat app.

When you want to identify a song playing around you, just hold your finger down on the camera screen. After a few seconds, a Shazam window will pop up with the song’s name and artist. From there, you can snap your Shazamed song to your friends and even add the artist as a Snapchat friend.

3) Search for stories all over the world.

Hand-curating an entire community's snap submissions for a big event's story, like the Super Bowl, started overwhelming Snapchat. So they implemented machine learning to select only the most relevant submissions for these big events.

The other submissions didn't go to waste, though. Their new technology curates them into entirely new community stories, which allows users to search for over one million stories on the app and experience an event like they’re actually there.

To watch these stories, just tap the search bar on the camera screen. You can watch the top stories of the day, filter stories by topic, and search for a certain event or location's community story.

4) Turn on two filters at once.

Can't choose between giving your photo a blue hue and letting your friends know you're going 0 mph? Thankfully, you don't have to make that difficult decision. You can use both filters at the same time with a very simple trick.

To add a second filter to a photo, all you have to do is hold the screen with one finger and swipe left or right with another to find your second filter. (To add that first filter, just swipe your finger left or right over your photo to rotate among them until you settle on one.)

5) Add, resize, and rotate emojis and stickers to your photos.

If you're looking to dress up your Snapchats outside of the text box, you can add an emoji (or five) and place them anywhere you want on your photo or video.

In addition to the emojis you're probably familiar with, Snapchat added 200 new stickers in May 2016 that are similar to the stickers that are so popular in other messaging apps like Facebook Messenger. These new stickers are super cute -- everything from cacti to snarky kittens to walruses celebrating Hump Day.

To access the emojis and stickers, start by taking your photo in Snapchat. Then, tap on the folded paper icon on the top of your screen next to the "T" text icon. Scroll through the available stickers and emojis until you find the one you want. Tap on it to add it to your photo, and then use your finger to move it around.

You can use two fingers to rotate it or resize it by pinching and zooming. Add as many emojis and stickers as you'd like.

To delete a sticker or emoji, simply drag it to the trash icon, which appears when you hold your finger down on the emoji and move it around.

Another creative way to use emojis on Snapchat? Create your own filters using some of the more transparent emojis by enlarging them with your fingers until they cover the whole screen.

6) "Pin" emojis to objects in your videos.

In addition to adding stationary emojis and stickers to your Snapchat videos, you can also "pin" -- or attach -- emojis and stickers to different objects in your video. This allows the emoji to automatically move, rotate, and scale with whatever object you pinned it to.

To "pin" an emoji or sticker to an object in a video, start by recording your video in Snapchat first. Then, tap on the folded paper icon on the top of your screen.

Scroll through the available emojis and stickers until you find the one you want. Tap on it to add it to your photo, and then use your finger to move it, and hold it in one place above an object to "pin" it to that object. 

7) Make your videos go in fast-forward, slow motion, or rewind.

Snapchat recently added features for videos allowing users to make them go in fast forward, slow motion, or rewind. These features work just like a filter, so to access them, record the video first and then swipe sideways to find them.

Here's how they work:

• Snail icon = slow motion
• Rabbit = fast-forward
• Backward-facing arrows = rewind

Image Credit: TechCrunch

8) Draw in black or white.

You may have noticed that the color palette in Snapchat's drawing tool doesn't offer black and white -- but that doesn't mean that you can't access both of those colors. All it takes is a few quick finger maneuvers.

To access the available colors, you're used to holding your finger down on the color palette and dragging it up or down. But to access black and white, you'll need to drag it toward the upper left corner of your screen (black) or the bottom right corner of your screen (white).

9) Change the color, size, and orientation of your text.

Think you're limited to white text? Turns out you can actually change the color of your text to whatever you want, including black (see previous tip).

To change the color of your text, start by taking your photo or video, type your message, and then tap the "T" icon at the top of your screen to make the text larger and open up the color palette. Drag your finger along the palette to change the text color. Finally, tap the "T" icon twice to remove the shadowed background.

To change the orientation and/or size of the text, use two fingers to rotate it or resize it by pinching and zooming. You can move the text around to wherever you want on the screen simply by holding your finger on the text and moving it around.

10) Make your text fit neatly in one line.

If you're anything like me and hate when your text awkwardly goes just over one line, rest assured: You can actually resize your text so it fits neatly into a single line (or however many you'd like).

To resize your text, tap the "T" icon at the top of your screen, then tap on the text to get into text editing mode. Next, use two fingers to pinch-and-zoom to resize it while it still spans the width of your screen.

11) Turn on "travel mode" to save data.

When I first started using Snapchat on a regular basis, I noticed right away that it was draining my battery faster than any of my other social media apps. Thankfully, Snapchat actually has a built-in feature to help conserve your data, in the form of "travel mode."

When you set your Snapchat app to travel mode, snaps and stories won't download automatically. Instead, you can choose when you want to load a snap or a story. It can also help reduce video lagging while you're recording videos using the app.

To turn your Snapchat app to travel mode, go to settings, which you can access by opening Snapchat, tapping the ghost icon in the top center of the screen, and then tapping the gear icon in the top right-hand corner of the screen.

Once you're on the settings page, tap "Manage" under "Additional Services" and toggle "Travel Mode" on.

12) Create your own geofilter on a desktop or the app.

In February 2016, Snapchat started letting anyone -- whether you're a business or an individual -- create custom "on-demand geofilters." On-demand geofilters are filters users can add when they take photos and videos from specific locations.

There are two different kinds of geofilters: a personal geofilter and a business geofilter.

• A personal geofilter promotes a personal event or location like a birthday party, wedding, graduation party, and so on, and you can set them for up to 30 days. They can't include marks, logos, branding, or businesses.
• A business geofilter promotes a business or a brand, like for an upcoming sale, an ad for a certain location, or something along those lines. Business Geofilters need to meet Snapchat's Business Guidelines.

Image Credit: Snapchat

To create them, you'll need to upload an image with a transparent background (or use one of Snapchat's premade templates), upload it to http://geofilters.snapchat.com, pick a date, time, and location for it, and submit it to Snapchat along with your payment. The Snapchat team promises to review submissions within one business day.

This feature is available in the U.S., U.K., Australia, Brazil, Canada, United Arab Emirates, and Saudi Arabia. You can learn more about how to use them on Snapchat's website here.

If you’re a Snapchat user in the U.S., you can create on-demand geofilters in the app. Just go to your camera screen and tap the ghost icon in the top left corner. Then tap the settings icon in the top right corner and choose On-Demand filters.

You’ll be asked to select your geofilter’s theme, a premade template, its date and time, and its location. The price will depend on your geofence’s size.

13) Add music to your videos.

Here's a small tip that can make a big difference in your Snapchat videos. After all, the folks at Snapchat claim that sound is a big part of what makes Snapchat videos so appealing. In June 2016, they claimed that two-thirds of Snapchat's 10 billion daily video views are watched with the sound on.

Adding music can add a unique touch to your Snapchat videos, and it's simple to do. All you have to do is play the song you want through your favorite music player app (like Spotify or iTunes), and then record the video on Snapchat while the song is playing. The video recorder on Snapchat will pick up the music and it'll automatically become part of your video.

14) Turn the sound off in your videos.

If you don't want sound in your video, it's helpful to know that there is a way of turning it off. This might be best if you're recording a video that has unnecessary, loud, or jarring noises that don't add to the video in a way that you want them to.

To turn sound off on your video, first record your video like you would normally for a Snapchat video. Then, tap the microphone icon on the bottom left-hand side of your screen once so that the sound waves are replaced with an X.

Before:

After:

15) Save a Story as a video clip by downloading it.

Anyone might want to save a Snapchat Story to view later, but this is especially true if you're working on Snapchat content for your business so you can show your team the Stories you've put together and view them later to see what styles worked well. You can save Stories by downloading them to your device. (From there, I'd recommend emailing it to yourself so you don't accidentally lose it.)

To save an entire Story as a video clip, open up Snapchat and go to the "Stories" view, which you can do by swiping right from the default camera view. Your Story will appear at the top.

Next, tap the download button to save the entire story.

To save one Snap on your Story as a video clip, open up Snapchat and go to the "Stories" view, which you can do by swiping right from the default camera view. Your Story will appear at the top.

Then, tap on your Story and swipe up on the Snap you want and hit the download button at the top of the screen.

16) Delete single snaps from a Story.

If you've published a snap to your Story, you can still go back to it and delete it at any time -- even if you've published other snaps after it.

To delete a snap form a Story, simply open up Snapchat and go to the "Stories" view, which you can do by swiping right from the default camera view. Your Story will appear at the top. Swipe up on the Snap you want to delete and hit the delete button.

Image Credit: Snapchat

17) Record up to six 10-second videos in a row.

Recording only one 10-second snap at a time can produce some awkward transitions in your company’s snap story. But you can say goodbye to those ungraceful snap stories because you now can record six 10-second snaps in a row, which is basically like recording a minute long video

Just hold record for up to 60 seconds. There will be a seamless transition between each 10-second video.

You can even edit each individual video or delete the ones you don't want to share. All your recorded videos will be at the bottom of your screen.

18) Add a link to your story.

Snapchat answered every marketer’s prayers by letting users link webpages into their stories. Marketers can now use their snap stories to spark interest in their content and, if their viewers swipe up, they can then seamlessly deliver a video or article to them.

To add a link to your story, just take a picture or video, tap the paperclip on the sidebar, and enter your URL. All shared links must follow Snapchat’s terms of service, community guidelines, and privacy policy.

There you have it. We hope these tricks and features help you use Snapchat to connect with your friends, fans, and even customers in a way that's low-cost, but highly personal and engaging.

Happy snapping!

 

from Marketing https://blog.hubspot.com/marketing/snapchat-hidden-features

Are you planning to run a promotion for the FIFA World Cup hosted by Russia? … PromoVeritas

With next year’s FIFA World Cup hosted by Russia gradually looming, are you planning to run a promotion in Russia and do you know the correct rules? Despite being the 21st tournament this is the first time in history that a World Cup is going to be located in Eastern Europe, therefore this it’s a [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2017/07/are-you-planning-to-run-a-promotion-for-the-fifa-world-cup-hosted-by-russia-promoveritas/?utm_source=rss&utm_medium=rss&utm_campaign=are-you-planning-to-run-a-promotion-for-the-fifa-world-cup-hosted-by-russia-promoveritas

Research : Video viewability figures published for first time

Ad viewability levels in the UK rose for the first time in nine months to the highest level seen for over a year, according to the latest quarterly benchmark report from ad verification company Meetrics. In the second quarter of 2017, the proportion of banner ads served that met minimum viewability guidelines rose from 47% [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2017/07/research-video-viewability-figures-published-for-first-time/?utm_source=rss&utm_medium=rss&utm_campaign=research-video-viewability-figures-published-for-first-time

How We Booked Over 200 Meetings With a Single Email Send

Here at HubSpot, when we decide we really like something, we go all-in. That includes things like email personalization, a global presence, and seasonality in our marketing.

So when it came time for the Latin America Marketing team -- or LatAm -- to strategize an email marketing experiment, we wondered if there was a way to combine all three.

It started out simply enough -- we wanted to find out if an email sent directly from a sales rep that included a link to book a meeting could convert better than one of our popular offers. But then we thought, “We can do better. Let’s kick the personalization up a notch.” 

And so, we did -- and here’s what happened.

How a Single Email Send Led to 200+ Meetings Booked

The Hypothesis

Within our LatAm partner marketing efforts, our inbound funnel often involves directing prospective agency partners to the Spanish version of our Inbound Marketing Assessment (IMA). But when Semana Santa, the celebrated week before Easter in Latin America and Spain, was approaching, we knew that many of our email recipients would be taking several days off prior to the holiday.

That meant we’d have to alter the content and tone of our message. Since these recipients were likely days away from several consecutive days off, we didn’t want to ask them to complete an assessment. Sure, we needed to provide a call to action (CTA). Otherwise, what was the point of sending an email? But it had to be something that took this timing into account -- something that still provided value, but acknowledged the upcoming holiday.

That created a foundation for our hypothesis:

By reaching out to people right before a major holiday in their region with messaging that is conversational and tailored, we will see a higher level of engagement in terms of meetings booked.”

The Experiment

The Objective

Our goal was to find out if an email from a sales representative that included a direct link to book a meeting with them would lead to more conversions than our traditional one -- the email from a marketer with a CTA to complete the IMA form.

What We Did

To test our hypothesis, instead of directing the reader to our traditional IMA form, we included a link to book a meeting with a sales rep directly. But with the holiday coming up, the way we framed that option to book a meeting would have to be modified.

That allowed us to set some parameters for an A/B test, in which we created two different versions of the same email -- one sent from Stefano Gasbarrino, who was a rep at the time, and one from Carlos Villalobos, the LatAm Partner Marketing Manager. Each version contained its own message accompanying a link to book a meeting with a rep:

• Version 1: An email from Gasbarrino with the message, “Here's my calendar -- book time with me.”

• Version 2: An email from Villalobos with the message, “If you want to learn more about the Program, I invite you to book time with my colleague, Stefano, whenever you're back in the office. Here is his meetings link.”

Of course, the message had to have some additional context other than booking a meeting. So as an alternative to investing time in completing the IMA, we offered the recipient something “nice to read” at their leisure over the holiday -- in this case, it was the Spanish version of our Partner Program Info Kit. This was included in both versions of the A/B test.

The Results

Truth time: The results surprised us a bit.

To start, Gasbarrino’s email showed an 8% higher open rate than the one from Villalobos. That could be due to a number of reasons -- perhaps recipients were a bit too accustomed to seeing emails from Villalobos, and were intrigued by the new name in their inboxes.

But on the other hand, Villalobos’ email resulted in 10% more meetings booked. Those results suggest that, when people did open the email, they appreciated the more flexible language of this version.

We also wanted to test how an email send of this nature performed against our traditional one, too. So to measure the success of the "book a meeting" CTA vs. the "complete an IMA form" CTA, we also compared the average open and clickthrough rate (CTR) of our typical IMA email sends, versus those of the emails sent as part of this experiment.

Simply put, the email sends associated with this experiment performed noticeably better than our traditional IMA emails. In addition to a 15% higher open rate as well as a 7.2% higher CTR, the email sends containing links to book a meeting resulted in 40X the conversion rate of IMA form submissions from traditional emails. We booked 200 sales meetings from this one email!

Where Do We Go From Here?

Next Steps

While the experiment was generally a success, moving forward, we recommend putting guardrails in place prior to conducting tests like these. While we were thrilled to have over 200 meetings booked as a result of a single email send, that was far too many for a single rep to handle. A good problem to have, but Stefano was overwhelmed nonetheless.

In the future, we’ll use more finely-targeted segmentation when planning these email sends, and will assign a lead owner who can send "book a meeting" links on behalf of multiple representatives.

Our #1 Takeaway

Our biggest takeaway from this experiment, however, was its strong reminder to marketers not to lose sight of their audiences. It’s all too easy to forget that there is a human being on the other side of the screen -- and overall, humans want quicker, more personalized solutions. Filling out a form requires them to wait to be contacted -- booking a meeting, on the other hand, gets that person onto a rep’s calendar right away, at their convenience. Addressing that time sensitivity can make your audience feel valued and prioritized.

Moreover, the ability to book a meeting with a person who has a name, a face, and availability can humanize a brand much more than a form is capable of doing.

How have you used to email improve your conversion rates? Let us know about your best experiment in the comments -- and hey, we might even feature it on our blog.

from Marketing https://blog.hubspot.com/marketing/meetings-booked-single-email

Do not miss this GDPR opportunity : Make sure you have your GDPR message walking up and down the minds of your prospects

GDPR : The best of the GDPR articles in a new bespoke newsletter from theMarketingblog. Make sure you have your GDPR message walking up and down the minds of your prospects. It’s a no brainer – call Will Corry on 01784 434 412 will@themarketingblog.co.uk now to book your first article in August 2017. That’s the first [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2017/07/do-not-miss-this-gdpr-opportunity-make-sure-you-have-your-gdpr-message-walking-up-and-down-the-minds-of-your-prospects/?utm_source=rss&utm_medium=rss&utm_campaign=do-not-miss-this-gdpr-opportunity-make-sure-you-have-your-gdpr-message-walking-up-and-down-the-minds-of-your-prospects

GDPR : This is a mock up – work in progress

This is a mock up – work in progress …This is a mock up – work in progress …This is a mock up – work in progress …This is a mock up – work in progress …This is a mock up – work in progress …This is a mock up – work in progress …This [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2017/07/gdpr-this-is-a-mock-up-work-in-progress/?utm_source=rss&utm_medium=rss&utm_campaign=gdpr-this-is-a-mock-up-work-in-progress

Transactional Email: What is? What is it for? – E-goi

Account registration emails, purchase receipts, password reminders, support tickets, invoices and service alerts are all examples of transactional email and messages. Your newsletter? That’s marketing, and so are your autoresponders. We told you about email marketing automations before. Basically, if you have a one-on-one product/service and shopping/account-centric, transactional is the name of the game. Transactional Email: [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2017/07/transactional-email-what-is-what-is-it-for-e-goi/?utm_source=rss&utm_medium=rss&utm_campaign=transactional-email-what-is-what-is-it-for-e-goi

HubSpot Celebrates Outstanding Partner Agencies at INBOUND15’s Partner Awards

 

 

Today, inbound marketing and sales platform software company HubSpot Inc., announced their Partner Awards during a ceremony at their annual INBOUND conference. The Awards celebrate agencies, both domestic and international, that have demonstrated exceptional growth in the inbound marketing space over the past year. HubSpot has over 2,500 partners globally that share the company’s commitment to transforming marketing with personalization and context, and have been instrumental in changing the way businesses attract, engage, and delight their customers. The Awards ceremony honored a range of agency achievements with categories such as ‘Agency Partner of the Year’ to ‘Best Client Ebook.’

“The agencies recognized by our Partner Awards this year are marketing leaders who have reached new heights with their inbound approach. With HubSpot they have challenged the traditional marketing playbook and succeeded in delivering exceptional value to their customers. I am beyond proud to honor them tonight” said Arjun Moorthy, HubSpot’s VP of Business Development & Partner Products.

Below are the Awards categories and respective winners:

• Website Design of the Year IMPACT Branding & Design

• Best Client Blog Design Mindtap Marketing

• Best Client Landing Page Stratus Interactive

• Best Client Graphic Design Pyxl

• Client Growth Story of the Year Leighton Interactive

• Client Campaign of the Year Quintain Marketing

• Best Client Ebook TSL Marketing

• Best Client Blog Series Blueleadz

• Services Innovation of the Year Prism Global Marketing Solutions

• Best Client Smart Content Use Impulse Creative

• Client Growth Story of the Year - People’s Choice SmartBug Media

• COS Champion New Breed Marketing

• COS Innovators of the Year IMPACT Branding & Design

• Community Developer of the Year Christopher Mathieu, New Breed Marketing

• Marketplace Provider of the Year Neambo

• Growth Driven Design Agency of the Year Media Junction

• Partner of the Year Square 2 Marketing

• Partner of the Year (International) The Kingdom

• Partner of the Year (EMEA) Increnta

• Rookie of the Year FullFunnel

• Rookie of the Year (International) The Kingdom

• Happiest Clients Sprout Content

• Happiest Clients (International) StraightArrow

• Client Growth Award FullFunnel

• Client Growth Award (International) InboundCycle

• Best New Client Onboarding SmartBug Media

• Best New Client Onboarding (International) Hook Digital

from HubSpot Marketing Blog https://blog.hubspot.com/marketing/hubspot-celebrates-outstanding-partner-agencies-at-inbound15-s-partner-awards

10 Examples of Amazing Viral Marketing Videos

More than 40,000 free plugins – exclusive eBook

The beauty of WordPress is in its flexibility, made all the more powerful by plugins. There are more than 40,000 free plugins, which have been downloaded more than a billion times, not to mention some great premium plugins with more robust functionality. With that many plugins, deciding which ones to install on your site may [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2017/07/more-than-40000-free-plugins-exclusive-ebook/?utm_source=rss&utm_medium=rss&utm_campaign=more-than-40000-free-plugins-exclusive-ebook

The Future of Social Media Is Here: These Are the Trends You Need to Know

It’s time we talked about how you’re using social media. That’s right, this is an intervention.

We’re concerned about what you’re doing, and more importantly what you’re not doing. Your lack of adoption of new channels. Your total disrespect of mobile first users. Your reluctance to try video. Your fear of spending money on social ads. Your results. We’re concerned.

We bring up these concerns out of love for you and modern marketing. You see, social media marketing has changed, but most social media marketers haven’t. A modern social strategy is light-years away from the definition we used in 2012 and it’s time to adapt. Adapt to a mobile first, video obsessed audience. Adapt to new tactics that take advantage of new tools. Adapt how we measure success and what we’re trying to achieve.

This isn’t a matter of making tweaks, we need to start over.

We know this because it’s something our own marketing team has gone through here at HubSpot. Over the last few years we’ve had to constantly reinvent ourselves. We’ve learned the hard way so you don’t have have to.

Why do we need a new start?

Things have changed -- and that all starts with Facebook.

Flash back to 2012 with me for a moment. It was an eventful year: we were all watching Gangnam Style on our iPad 3’s, morning the loss of Whitney Houston, and eagerly awaiting the Facebook IPO. An IPO that we were excited but unsure about.

It wasn’t clear at all in 2012 that Facebook had a viable business model. Investors were concerned if they could actually monetize. After the first few months of their IPO their stock was down and their future looked grim.

The fact that this was only 5 years ago Facebook seems ludicrous. Today Facebook is one of the fastest growing, most well known, most trusted, and most valuable companies in the world. It’s only rivals may be Apple and Google.

Facebook’s success as a business is directly related to their success in mobile. In 2012 Mobile represented only 10% of Facebook’s revenue, today it accounts for 82%. They were able to move with users from desktop to mobile and create a totally new stream of revenue that corresponded with a big shift in consumer behavior.

This success has allowed Facebook to expand. It’s gave them the means to buy Instagram and WhatsApp and spend time developing new products like Messenger.

The average person globally now spends 50 minutes a day with Facebook.

...there are only 24 hours in a day, and the average person sleeps for 8.8 of them. That means more than one-sixteenth of the average user’s waking time is spent on Facebook.  - New York Times

These new products are big bets that they hope will have the same impact on their business as their shift to mobile did for them back in 2012. Below is Facebook’s 10 year roadmap. An astonishingly ambitious plan to create multiple new products and revenue streams, most notably around messaging, video, virtual reality, and artificial intelligence.

Facebook has never been more important than now. They are innovating incredibly fast and changing the meaning of social media. It’s critical to figure out how your audience lives in Facebook (Instagram, Messenger, WhatsApp) because they are there, everyone on the planet is. Once you do figure out how you can use the tools Facebook offers to connect with them.

The Trends: New Channels, Video, Mobile, Ads, AI

There are 5 major trends that are defining this next wave of social media.

1) New Channels

One of Facebook’s most recent hits is Facebook Messenger. It’s one of a handful of new channels, along with Instagram, WhatsApp and Snapchat that’s dominating time spent on social.

In 2012 Social Media was the big three, Facebook, Twitter, LinkedIn. That’s it. Your goal was to engage and grow communities on these channels via desktop. The idea was to gain enough likes and followers so that you had a reliable distribution channel for your content.

Today, your audience may still be there, but there many other places as well. Social media usage hasn’t slowed down one bit since 2012, it’s grown and diversified. You must know your audience and you must focus your efforts on the networks that are most relevant for them.

To make this happen, the role of the social media manager / marketer needs expand. They need to understand your target market, and whatever social channel they spend time in. That probably includes Facebook, Twitter, and Linkedin, but it’s now expanded to new networks like SnapChat, Reddit, YouTube, WhatsApp, and more.

They should know how those networks work and be able to create the content that does best in those channels. This means that social media marketers need to be experts in ads, creating video, stories, messaging bots, and more.

Furthermore, their goal shouldn’t be to try and turn these places into a distribution channel. Instagram for instance isn’t interested in having users leave their app. They’ve made it hard for marketers to drive people from their app to a landing page without an ad.

A modern social media marketing strategy doesn’t try to drive people out of these sites, they turn these sites into a conversion funnel in and of themselves. They create amazing content that brings attention and use ads and technology to convert those users in network. No landing pages, no emails. This is true for all networks now, not just Instagram. More on this later.

2) Video

Instagram was one of the first totally visually focused social networks, at first it was almost all pictures. It’s massive success served as a spark for the rest of the industry. Quickly other social networks started leaning away from text into images, and that trend continued to video.

We all now have super computers in our pockets with strong wifi and cellular networks. This makes hosting, sharing, and serving video a fast enjoyable experience. The result is that video has become the currency of social media. People want video. You may have noticed how much more video you’re seeing in your Facebook and LinkedIn feeds, expect more.

This may have impacted you, but for even younger audiences social has totally replaced TV. They still want to consume video and now these cord cutters turn directly to YouTube, Instagram, and Facebook to get it.

All of this has already happened. It’s not new. This means if you haven’t figured out how your company or brand can produce relevant video you must now or risk becoming irrelevant. Producing video should be something you add to your personal repertoire, but isn’t easy, and unlike blogging a bad product can hurt your brand and image. If you can't do it yourself get help. Lean on good freelancers or hire folks with experience to guide the way and help you build your video strategy and production arm.

Video should be part of all your marketing campaigns. It can be live, pre-produced, casual, or polished, you’ll figure out what works for your audience, but you have to get started now if you haven’t. An easy way to figure out what to create is to always ask “What’s the video element?” to every single marketing campaign your team creates. Once you get started start reviewing the data. Focus on metrics like watch time over views, and let that be your guide to decide what’s working.

3) Mobile

You, me, and everyone else in the world have relatively cheap, extremely powerful, mobile phones in our pockets. Wifi is now everywhere, and 4g networks can be found in all corners of the globe. This has made accessing the internet and consuming content on mobile much easier. And it turns out that as long as the experience is good people prefer using their mobile device for everything.

A result of this is that social media is now almost all mobile. 80% of social usage now comes from mobile devices. Social media is growing like crazy and almost all of it is coming from mobile first or mobile only users. That’s right, some users in some regions only access the internet from their mobile device. How are you going to reach those users?

Obviously it’s important to know your own audiences trends, but the short story is your marketing should now also be mobile first. Assume that the majority of people you engage with or want to reach in social are coming from their mobile phone.

For most B2B marketers this is a hard pill to swallow. The school of thought is that mobile marketing doesn’t work for B2B. That a mobile users on the go isn’t going to be as interested in a long form white paper as someone asking it from a desktop. That forms with several fields turn off mobile users.

Those concerns are valid and true, but it doesn’t mean mobile marketing doesn’t work for B2B, it just means we need to change our tactics and Facebook is eager to help.

Recently Facebook introduced Lead Ads, and they can become your mobile marketing strategy. There aren’t many shortcuts in marketing or life but Facebook’s created a big one with Lead Ads.

The ad unit brings your content to users on the Facebook mobile app and Instagram. It’s format allows you to feature your lead gen content, and a strong call to action. This is all great, but the magic comes after a user clicks on the ads CTA, they are served a form, that is auto populated with their information by Facebook.

This dramatically increases conversion rates. We’ve seen this totally flip the script for some marketers. They are now actually getting a better cost per lead at a higher conversion rate from their mobile campaigns vs. desktop.

Another great option for converting mobile users is Facebook Messenger. HubSpot CMO Kipp Bodnar recently wrote, “Facebook Messenger will be the next great marketing channel, and it is arguably the best way to engage with the Facebook community as a marketer.”

Step one is encouraging users to start conversations via messenger. There are lots of reasons why a customer or prospect would want to chat with you via Messenger. Maybe it’s to aid communications at an event you're hosting or perhaps to deal with a customer service question.

Whatever the reason, it’s a good idea to start doing it. Having access to people via messaging means have a direct, mobile first, channel to people. In a world where people are ignoring email, and spending the majority of their time on their phone in a Facebook property, this will be important. Start building a plan for how you can start messenger conversations now.

4) Social Ads

Most people would agree that a modern social media marketing strategy has to incorporate video and mobile, but do you have to use ads? The answer now is yes.

You don’t have to always be running ads or use them for every campaign. But if you can’t effectively use paid media to amplify your inbound marketing strategy you’re going to lose to the competition.

Earlier I mentioned we are now in a world where pushing people off of social to your site to convert no longer works. That means ads are your main path to conversion in social now. Before you grab your pitchfork and start chanting “pay to play is wrong” let me say this. A good social ad strategy will make you way more money than it will ever cost you and help you compete with much larger businesses.

You also don’t need to have a massive budget to be successful. Ads can be easily scaled up and down, so when you figure out the right conversion path and reach profitability, dial things up.

All of the major social networks are aggressively trying to monetize their audiences. Most of them have been for awhile. Those monetization efforts started with exciting marketing solutions for big consumer focused brands, and they work.

Now Facebook and the others though are looking for new audiences to build for. If you’re reading this you’re probably a B2B marketer who doesn’t work at a fortune 500 company. That’s a great place to be if you want to start using ads.

Facebook and LinkedIn both now have great lead generation solutions that are built for a mobile audience. This is a big opportunity and one you don’t want to miss out on. It’s important to build a strong social media advertising muscle now. Ads don’t have to be part of every campaign, but you should always consider it.

When you do decide to use ads, use them in conjunction with inbound. An ad that is only an ad is boring and disruptive. But an ad powered by great content that is part of a well targeted inbound campaign is something your audience will welcome.  

5) Artificial Intelligence 

Machine learning and artificial intelligence are ideas that marketers are chomping at the bit to put to work. But the question that hasn’t been answered is how? Social Media and Social Ads are the answer.

No other marketing channel has grasped AI like social. It defines what content you see, what ads you're served, and how you engage with your friends. In many ways AI defines social, and it’s important to keep this in mind when creating content. There is no more optimizing for time of day or keywords in social, everything is defined by a machine learning algorithm specific to individuals. When you thinking about content try to think like the machines.

Facebook and others have now made the same AI that powers what content is show to whom, available to better target your ads. When you run Facebook ads for instance, you have a powerful toolset of AI at your fingertips, even if they don’t make that obvious. Leaning on Facebook to target and optimize your ads is a very good idea.

Upload lists of your most valuable customers or highest priority prospect to Facebook and then implement Lookalike Audiences. With this data Facebook will put it’s AI to work by combining with their global user data to serve your ads to only the most valuable people.

At HubSpot our own ads used to manually test and optimize combinations of creative and targeting to get the best results. But over the course of this year simply decided to stop. They couldn’t beat Facebook’s AI. At this point it’s just best to get out of your own way and let Facebook do it’s thing.

Look, things are different. Facebook has changed the world, mobile and video are here to stay, ads are they way forward, and it’s time to leverage AI. But for all the change that’s happened, inbound is still the way forward.

The best marketing will always be remarkable and focused on attracting people with the quality of its substance. And for all the advanced technology we have, the best marketing will still always be about people and personal connections.

No technology can replace the feeling someone gets when they feel like you’re talking only to them. It’s important to root everything you do in those concepts. It’s time to grasp these new concepts, tools, and tactics. If you can combine them with the fundamentals of inbound marketing, there is now stopping you.

from HubSpot Marketing Blog https://blog.hubspot.com/marketing/future-of-social-media-trends

6 Predictions for the Convergence of IoT and Digital Marketing

We're on the cusp of a tectonic shift in digital marketing.

The boom in IoT (Internet of Things) technology will soon allow us to analyze, predict, and respond to consumer behavior in almost every market possible.

That sounds amazing ... but what's the Internet of Things?

The Internet of Things is the connection of everyday products like cars, alarm clocks, and lights to computing devices via the internet. It allows them to exchange data with each other, providing marketers with more context about their customers' product usage. This enables marketers to deliver more relevant messages and leads to greater customer engagement. 

For example, if you run out of milk or it spoils, a refrigerator connected to the internet could recognize your need and display a message on its screen or your phone about the best milk deals in town. You could even order a carton through one of those devices if the refrigerator company partnered with a grocery store.  

Since IoT technology connects the internet with objects that are ubiquitous in our daily lives, marketers in almost every industry will be able to engage consumers throughout every phase of the customer journey.

The term “Big Data” is an understatement for the amount of data IoT devices will produce. According to the Ericsson Mobility Report, IoT devices and sensors will exceed mobile phones as the largest category of connected devices in 2018 and generate a staggering 400 zettabytes of data per year.

IoT's surge will overjoy marketers because they can leverage these massive data sets to integrate consumer behavioral signals into their marketing stack. This will allow them to capture interactions, conversion metrics, and consumer behavior predictions and link them to purchase-intent data.

Access to this data is exciting, but it could also lead to confusion. Marketers might not know how to interpret this unprecedented influx of information. Changes to the digital marketing landscape are clearly on the horizon. So check out these six predictions of how IoT will influence digital marketing's growth and evolution and how you can prepare for it.

1) New digital devices will emerge.

Since anything connected to the internet could be an avenue for consumer engagement, marketers will move beyond today’s digital devices like laptops, mobile, and tablets.

For instance, we could use things like car and refrigerator monitors as possible touch points. Amazon already leverages IoT with their Dash buttons, allowing consumers to order a product with the push of a wifi-connected button.

2) IoT data, attribution, and analytics will revolutionize contextual marketing.

IoT devices generate unprecedented amounts of data, so every customer interaction allows marketers to capture consumer intent, behavior, needs, and desires. This makes it possible to serve contextually relevant marketing messages at the most optimal place and time.

Understanding a consumer’s behavior, purchase patterns, and location also provides a level of attribution, analytics, and predictive capabilities that were previously unavailable. Based on signals from IoT devices, we'll be able to push timely notifications to consumers when they need to purchase something rather than waiting for them to show interest.

These insights and the ability to accurately attribute every interaction throughout the customer journey will be groundbreaking.

3) Marketing technology platforms will treat IoT data like their first born.

Marketing platforms and technologies will be able to ingest and use IoT data similarly to how cookies and unique IDs (UIDs) are used today. These platforms will also use IoT signals to further evolve our current cross-device technologies.

Developing platforms and technologies capable of ingesting, analyzing, and acting on these vast data sets will be a very complex undertaking. But evolution in digital marketing AI and machine learning applications will produce marketing technology platforms that can process, interpret, and evaluate these data sets in near real-time.

In other words, expect many new entrants in the marketing technology space to tackle this challenge.

4) The agency's role will evolve.

Along with the traditional responsibilities of agencies, they will start playing an increasingly technical, data-centric role as technology partners. Agencies will help build their client's platforms, develop their internal systems, and manage the implementation of tagging elements.

The agency staff's skill set must adapt to the evolution of their role, though. They'll need to develop an agile approach to managing campaigns, marketing initiatives, pricing, and product development.

Keen understanding of the data packets IoT devices can produce will become commonplace, as well as knowing what the actionable endpoints within a customer journey are.

5) Marketers will be able to deliver timely, personalized messages that align with their customer's lifecycle stage

The ability to deliver timely, personalized messages at the precise moment to the optimal device will transform digital marketing. For example, using data collected from a fitness wearable and proximity data collected from beacons, digital marketers could deliver fitness product messaging or emails when the user is near a relevant advertiser’s store, like a smoothie joint.

The possibilities for using a combination of these signals to provide highly relevant messaging at the optimal moment are unlimited.

IoT could also provide marketers with the information to improve customer experience and determine when they should send acquisition or retention marketing messages. One example is using offline purchases coupled with proximity data from IoT devices in a brick and mortar store to target recent purchasers with an upsell email or social campaigns asking for product feedback to send to their peers.

6) There will be increased scrutiny of privacy and security.

With great data, comes great responsibility. We can expect more privacy and security regulations and technologies focused on protecting both consumer and enterprise data.

Methods such as network segmentation, device-to-device authentication, and bolstered encryption techniques will likely emerge to prevent IoT devices from being compromised.

The data created by the Internet of Things will unleash considerable digital marketing potential. Predicting exactly how these changes will play out is not exact, but the evolution is already underway.

The only question is: will you be prepared for it?

from HubSpot Marketing Blog https://blog.hubspot.com/marketing/6-predictions-for-the-convergence-of-iot-and-digital-marketing

Retail 2.0 – key considerations for VR and AR in store .. Andrew Watts, KHWS

Andrew Watts, Founding Partner at KHWS, the Brand Commerce agency Retail is not shy of technology. Its adoption is often a necessity. However, whether it’s e-commerce platforms, back office inventory or mobile apps and optimisation, getting to grips with how to make technology work best and achieve good ROI in the retail space is no [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2017/07/retail-2-0-%e2%80%93-key-considerations-for-vr-and-ar-in-store-andrew-watts-khws/?utm_source=rss&utm_medium=rss&utm_campaign=retail-2-0-%25e2%2580%2593-key-considerations-for-vr-and-ar-in-store-andrew-watts-khws

5 Tactics to Earn Links Without Having to Directly Ask - Whiteboard Friday

Posted by randfish

Typical link outreach is a tired sport, and we've all but alienated most content creators with our constant link requests. In today's Whiteboard Friday, Rand outlines five smart ways to earn links to your site without having to beg.

Click on the whiteboard image above to open a high-resolution version in a new tab!

Video Transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week, I'm going to help you avoid having to directly ask for links.

Some people in the SEO world, some link builders are extremely effective. If you go to the Russ Jones School of Link Outreach, you need to make a big list of people to contact, get in front of those folks, outreach them, and have these little success rates. But for some of us, myself included, I just absolutely hate begging people for links. So even though I often produce content that I want people to link to, it's the outreach process that stops me from having success. But there are ways around this. There are ways to earn links, even from very specific sources, without needing to directly say, "Hey, will you please link to this?" I'll try and illustrate that.

The problem

So the problem is I think that most of the web at this point is sort of burned out on this conversation of, "Hey, I have this great resource." Or, "Hey, you linked to this thing which is currently broken and so maybe you'd like to," or "Hey, I noticed that you frequently mention or link to blah, blah, blah. Well I have a blah, blah, blah like blah, blah, blah."

Folks I think are just like, "Oh, my God, I hate these SEOs, like I'm so done with this." Most of these folks, the journalists, the bloggers, the content creators of all kinds start to detest the link requests even when they're useful, even when they help your success rates. I mean, great success rates.

The world's best link builders, link outreach specialists, when I talked to agencies, they say, "Our absolute best folks ever hover in the 5% to 10% success range." So that means you're basically like, "No. Nope. Nuh-uh. Uh-uh. No way. Sorry. Uh-uh. Yeah, no. Uh, no." Then, maybe you'll get one, "Okay, fine. I'll actually link to you."

This can be a really demoralizing practice, and it also hurts your brand every time you outreach to someone and have no success. They're basically associating you with . . . and in fact, there are many people in the SEO world who my only association with them is, gosh, they have asked me for a lot of links over the years. It kind of sucks the souls from people who hate doing it. Now granted, there are some people who like doing it, but you have two options.

Number one, you can optimize the outreach to try and get a higher success rate, to do less damage to your brand when you do this, to make this less of a soul-sucking process, and we have some Whiteboard Fridays on exactly that topic and some great blog posts on that too. But there are ways to build links without it, and today I'm going to cover four and a half of them, because the fifth one is barely a tactic.

5 Tactics to earn links

1. The "I made this thing you'll probably use"

The first one is the tactic — I'm going to use very conversational naming conventions for these — the "I made this thing you will probably use." So this is, in effect, saying not, "Hey, I made this thing. Will you link to it?" but rather, "I made this thing and I can have some confidence that you and people like you, others like you, will probably want to link to it because it fulfills a specific need."

So there's some existing content that you find on the web, you locate the author of that content or the publisher of that content, and you form a connection, usually through social, through email, or through a direct comment on that content. You have an additional resource of some kind that is likely to be included, either in that particular element or in a future element.

This works very well with bloggers. It works well with journalists. It works well with folks who cover data and studies. It works well with folks who are including visuals or tools in their content. As a result, it tends to work well if you can optimize for one of those types of things, like data or visuals or ego-bait. Or supporting evidence works really well. If you have someone who's trying to make an argument with their content and you have evidence that can help support that argument, it will very often be the case that even just a comment can get you included into the primary post, because that person wants to show off what you've got.

It tends not to work very well with commercial content. So that is a drawback to the tactic.

2. The "You list things like X, I have or I am an X."

So this is rather than saying, "I would like a link," it's a very indirect or a relatively indirect ploy for the same thing. You find resources that list Xs, and there's usually either an author or some process for submission, but you don't have to beg for links. You can instead just say, "I fit your criteria."

So this could be, "Hey, are there websites in the educational world that are ADA-compliant and accessible for folks?" You might say, "Well, guess what? I'm that. Therefore, all of these places that list resources like that, that are ADA-compliant, will fit in here."

Or for example, we're doing design awards for pure CSS design, and it turns out you have a beautifully-designed site or page that is pure CSS, and so maybe you can fit in to that particular criteria. Or websites that load under a second, even on a super slow connection, and they list those, and you have one of those. So there's a process, and you can get inclusion.

3. The "Let me help you with that."

This can be very broad, but, basically, if you can identify sources and start to follow those sources wherever they publish and however they publish, whether that's social or via content or broadcast or other ways, if you find those publications, those authors expressing a need or an interest or that they are in the process of completing something, by offering to assist you will almost always get a link for your credit. So this is a way where you're simply monitoring these folks that you would like to get links from, waiting for them to express some sort of need, fulfilling that need, and then reaping the benefit through that link.

4. The "I'd be happy to provide an endorsement."

This is sort of a modified version of "I made this thing you'll probably like." But instead of saying, "Here's the thing that you will probably like and maybe include," you're saying, "I noticed that you have a product, a piece of content, a tool, a new piece of hardware, some physical product, whatever it is, and I like it and I use it and I happen to fit into the correct demographic that you are trying to reach. Therefore, I am happy to contribute an endorsement or a testimonial." Oftentimes, almost always, whenever there's a testimonial, you will get a link back to your source, because they'll want to say, "Well, Rand Fishkin from Moz says X and Y and Z," and there's the link to either my page or to Moz's page.

5. The "Guest contribution."

The one you're probably most familiar with, and it was probably the first one that came to mind when you thought about the "How do I get links without asking for them?" and that is through guest contributions, so guest blogging and guest editorials and authorship of all kinds. There are a few Whiteboard Fridays on that, so I won't dive deep in here.

But I hope you can leverage some or all of these tactics, because if you hate link building the outreach way, these all have more work that goes into them, but far, far better results than this 5% to 10% as the top. Five to ten percent is probably the bottom range for each of these, and you can get 50%, 75% on some of these tactics. Get a lot of great links from great sources. It just requires some elbow grease.

All right, everyone. Thanks for watching. We'll see you again next week for another edition of Whiteboard Friday. Take care.

Video transcription by Speechpad.com

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