By Chris Haggis, NewVoiceMedia Your business serves ultra-connected customers who expect a consistent experience through every channel. By unifying the shopping experiences across all possible touchpoints, deploying an omni-channel strategy recognises this demand. However, as the number of ways a customer can get in touch continues to increase, some brands are struggling to maintain a [more…]
from TheMarketingblog http://www.themarketingblog.co.uk/2018/04/why-conversation-holds-the-key-to-transforming-your-omni-channel-customer-experience/
No comments:
Post a Comment