Annette Franz, CCXP & Scott Draeger, M-EDP outline what is ‘CX Transformation’ and why CX is the new business imperative for 2017 On Tuesday February 7th, 2017, GMC Software in conjunction with media partners: Document Strategy magazine, CX Magazine, Connected Thinking and E-learn2grow held the industry’s first ever CX Transformation Day online event. According to Forrester, customer [more…]
from TheMarketingblog http://www.themarketingblog.co.uk/2017/04/what-is-cx-transformation-and-why-cx-is-the-new-business-imperative-for-2017-exclusive-download/?utm_source=rss&utm_medium=rss&utm_campaign=what-is-cx-transformation-and-why-cx-is-the-new-business-imperative-for-2017-exclusive-download
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