Bringing Your Customer Communications into the 21st Century and into Alignment with Customer Expectations

Download HERE >>>> When it comes to the customer experience (CX) strategy, customer communications such as contracts, quotes, welcome kits and account statements are often one of the most overlooked – yet critical – components of the customer journey. These traditional communications have historically been owned and compiled by IT and operations, while the social [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2017/06/bringing-your-customer-communications-into-the-21st-century-and-into-alignment-with-customer-expectations/?utm_source=rss&utm_medium=rss&utm_campaign=bringing-your-customer-communications-into-the-21st-century-and-into-alignment-with-customer-expectations