Good news time for farmers / US poised to end British lamb ban in £35 million boost for UK economy

US poised to end British lamb ban in £35 million boost for UK economy https://t.co/v40V10PDkh #policy — Business Reporter (@BiznessReporter) July 31, 2016

from TheMarketingblog http://www.themarketingblog.co.uk/2016/07/good-news-time-for-farmers-us-poised-to-end-british-lamb-ban-in-35-million-boost-for-uk-economy/?utm_source=rss&utm_medium=rss&utm_campaign=good-news-time-for-farmers-us-poised-to-end-british-lamb-ban-in-35-million-boost-for-uk-economy

Finally! #HarryPotterAndTheCursedChild

"After all this time?""Always"#HarryPotter8 #HarryPotterAndTheCursedChild pic.twitter.com/jwhR95peDH — Pablo C. Reyna (@PabloCReyna) July 31, 2016

from TheMarketingblog http://www.themarketingblog.co.uk/2016/07/finally-harrypotterandthecursedchild/?utm_source=rss&utm_medium=rss&utm_campaign=finally-harrypotterandthecursedchild

Turning heads: Event-goers were able to experience new games before they hit the market at the brilliantly bonkers convention

Guests dressed as Batman’s supervillain Bane, Star Wars’ Rey and Suicide Squad’s Harley Quinn descended upon the weird and wonderful ComicCon event in Manchester. Find out MORE >>>>>

from TheMarketingblog http://www.themarketingblog.co.uk/2016/07/turning-heads-event-goers-were-able-to-experience-new-games-before-they-hit-the-market-at-the-brilliantly-bonkers-convention/?utm_source=rss&utm_medium=rss&utm_campaign=turning-heads-event-goers-were-able-to-experience-new-games-before-they-hit-the-market-at-the-brilliantly-bonkers-convention

Laughter Spot : “Mother, where do babies come from?”

A mother is in the kitchen making dinner for her family when her daughter walks in. “Mother, where do babies come from?” The mother thinks for a few seconds and says, “Well dear, Mommy and Daddy fall in love and get married. One night they go into their bedroom, they kiss and hug, and have [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2016/07/laughter-spot-%e2%80%9cmother-where-do-babies-come-from%e2%80%9d-4/?utm_source=rss&utm_medium=rss&utm_campaign=laughter-spot-%25e2%2580%259cmother-where-do-babies-come-from%25e2%2580%259d-4

Are you sending out emails blindly without knowing who opened them? Who clicked through? Where and when? / E-goi

Are you sending out emails blindly without knowing who opened them? Who clicked through? Where and when? Those engaged people are your bread and butter! E-goi will tell you all about how they behave and where they’re doing it from, so you can connect with them with hyper-targeted, relevant contents! Easy email newsletters – Create, send, [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2016/07/are-you-sending-out-emails-blindly-without-knowing-who-opened-them-who-clicked-through-where-and-when-e-goi/?utm_source=rss&utm_medium=rss&utm_campaign=are-you-sending-out-emails-blindly-without-knowing-who-opened-them-who-clicked-through-where-and-when-e-goi

Are you playing hide and seek with prospective customers? Or perhaps you’re hoping they are telepathic?

Are you playing hide and seek with prospective customers? Or perhaps you’re hoping they are telepathic? Because even if you have created the best product since sliced bread or a service that would knock the socks off the Dragon’s Den panel, no one will know about it unless you sell it. Read this Marketingblog exclusive eGuide, The [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2016/07/are-you-playing-hide-and-seek-with-prospective-customers-or-perhaps-youre-hoping-they-are-telepathic/?utm_source=rss&utm_medium=rss&utm_campaign=are-you-playing-hide-and-seek-with-prospective-customers-or-perhaps-youre-hoping-they-are-telepathic

CRO for Inbound Marketing: 6 Conversion Optimization Initiatives to Implement Today

Conversion rate optimization (CRO) and inbound marketing go together like peanut butter and jelly. After all, nobody is more concerned with (and obsessed with) conversion rates than the inbound marketer.

But many inbound marketers find themselves navigating a new world of CRO with a sense that there’s so much to test, and they’re not quite sure where to start. Here are 6 CRO initiatives you can undertake today to help give your conversion rates—and inbound marketing performance—a boost.

1) Start learning with visitor heatmaps

In 2016, there’s really no excuse for running an inbound program without also running heat mapping software on your site’s core conversion pages. There’s just no substitute for seeing, with real tracking data, how site visitors are making their way through your conversion funnel. Simply put, the best and only true source of data is the experience of visitors themselves while they use your site.

A heatmap delivers an aggregate picture of the click activity on a page, giving you insight into the elements of the page design that are attracting attention and driving action. Here are a few examples of what to look for as you conduct your first visitor heatmap tests:

Confusing Page Elements

Are there elements on the page that get a lot of clicks but aren’t actually clickable? It might surprise you how many visitor clicks are wasted. You can often get a solid conversion rate bump just by making an element that visitors are telling you they want clickable, actually clickable.

Desired Content

Are visitors’ click patterns telling you what content they actually want to see? No matter how user-focused you might think your site design is, visitors sometimes have a way of telling you what’s really important. Is there a tab that’s hidden on page load that the majority of page visitors click to surface? You may want to make that the default page state. Is there a piece of content further down the page that seems to get an inordinate amount of visitor attention? You may want to test a version of the page that presents this information closer to the top of the page.  

Misplaced Priorities

Sometimes your heatmap test will reveal that an area of page that you put a lot of focus on is actually being ignored by site visitors. If you have a homepage carousel, this is a key area to watch in your first heatmap test. Are people actually using the carousel? The majority of homepage carousels we have tested simply do not convert beyond the content featured on the first slide, with first slide clicks often accounting for over 90% of total carousel engagement. If your test turns up similar results, it’s probably time to redesign that part of your homepage and ditch the carousel in favour of a well-designed CTA.

2) Try a different button color

Insignificant as it may seem, the color of your call-to-action (CTA) buttons on your site could be holding back your conversion rate. The good news is that testing it is easy, and doing so is a great way to get started with CRO.

Most conversion rate optimization platforms, such as Visual Website Optimizer, make split testing button colors incredibly simple—no developer or designer required.

There are plenty of articles singing the praises of red or orange buttons as top performers. Don’t believe the hype—our testing has shown that contrast is typically a more important determinant of success than any red or orange rule-of-thumb.

Start by testing complementary button colors that sit opposite of your site’s primary palette on the color wheel. Often, that extra contrast is exactly what’s needed to lift the page’s conversion performance. We’ve seen conversion rate lifts of over 25% simply from changing the color of a CTA button, which is well worth the minimal cost of testing.

3) A/B test your PPC landing page headlines

All right, sure—you could test headlines on any landing page. But I chose PPC landing pages for a reason: you’re paying to send people there, so you should try to get the most out of that traffic.

Most CRO platforms offer the ability to easily test landing page headlines. The harder part is coming up with the right headlines to test. As you build out your headline options, a quick Google search will reveal countless headline formulas that you can take for a test drive. And by all means, go ahead and give ‘em a try.

One bit of advice on headline writing: learn from the best. David Ogilvy’s copywriting genius is well-documented. And when you look at his bestselling headlines, you’ll notice that there isn’t a clear plug-and-play formula for success. There is, however, a lot of wisdom to be found in those timeless advertising headlines.

In developing my headline testing options for PPC landing pages, I like to generate a range of options that loosely fit within the following categories:  

Benefits-focused: Headlines that communicate the benefit of the product or service offering. e.g. “Get more leads faster with Inbound Marketing”

Descriptive: Headlines that tell you what the product or service is. e.g. “Conversion Optimized Inbound Marketing Services”

Emotional: Headlines that attempt to appeal to the reader on an emotional level, often describing a feeling they may get by purchasing a product or service. e.g. “You’re going to love being a better marketer”

Match the Ad: Particularly with PPC conversion funnels, many marketers have found their best results when there is symmetry between the search term someone uses, the PPC ad headline, and the landing page headline. For example, to capture people searching for “inbound marketing services”, you would make “Inbound Marketing Services” the headline for both the PPC ad AND the PPC landing page.

4) Split test your most visited landing page

It is important to draw a distinction between Split Testing and A/B Testing. While often used interchangeably, a helpful distinction is to use the term Split Testing when you’re testing designs that vary greatly from each other, while using A/B Testing to refer to when you’re testing two versions of a specific page element (e.g. testing 2 headline options on a landing page). 

Armed with new insights into how your visitors are experiencing the page and the headlines that are resonating best, you’re ready to create and split test a fresh landing page design.

In addition to translating learnings from earlier tests into your new design, consider taking this opportunity to answer additional key questions that leads might have, or testing a new conversion-focused design element (like, say, the old directional photo looking at the CTA button trick).

As you might expect, successful landing page tests often lead to even bigger gains as winning changes are duplicated elsewhere across the site. We reversed that scenario somewhat here at Kula Partners in an effort to test a new site design.

Earlier this year, using the landing page of one of our most downloaded content offers (the Executive’s Guide to Inbound Marketing), we started testing our new site design. Getting a sense of how people were interacting with the new layout and monitoring how well it converted proved extremely valuable in evolving the design and optimizing its flow.

And, while choosing your most-visited landing page for the test might not be the best approach in all instances, for many brands the benefit of getting statistically significant test results faster will outweigh the perceived risks of testing a highly visited page.

5) Mix up your email subject lines for improved open rates

Subject lines are the headlines of email. To once again borrow from Ogilvy, once you’ve written your headline (or email subject line, in this case), you’ve already spent 80% of your marketing investment.

It always surprises me how some people can spend countless hours in meetings nailing down the specifics of a promotion, only to hit send on the email with an atrocious, ill-considered subject line. It’s pretty simple—your message has to be opened to be actioned, and it’s the subject line that determines whether or not it gets opened.

Beyond the typical headline writing formulas, there are number of different subject line approaches to test. For example, while you have to be careful to not overdo it, adding personalization to your email subject lines is often a great way to boost open rates. Just make sure you’ve accounted for any contacts who do not have complete personalization data in your contact database.

While they aren’t right for every brand, using emojis in your subject lines has also been shown to deliver a nice open rate lift.

So test early and test often—there are real gains to be made by getting those subject lines right and getting more emails opened. 

6) Try a radically different lead nurturing sequence

This tip assumes you have some experience in inbound marketing, and you’ve already implemented a lead nurturing sequence. Unfortunately, too many inbound marketers treat their lead nurturing sequences as a set-it-and-forget-it exercise—quickly turning their attention to some of the, shall we say, sexier aspects of inbound.

If it’s been a while since you’ve reviewed your lead nurturing sequences, now might be the time to take a fresh look. Chances are, you know more as a marketer (and about the business you’re marketing) now than you did when you created the nurturing sequence. Moreover, you probably have more content to draw from now than when you started. Step back, ask the hard questions about the objections and curiosities that your leads have at various stages in the customer journey, and craft a new lead nurturing sequence from scratch.

Don’t feel like you have to adhere to the structure (number of emails, timing, etc.) of your current lead nurturing sequence. Take this opportunity to start with a clean slate. I’ve found that many inbound marketers’ first lead nurturing sequences have too few messages that are spaced too far apart. If that sounds like you, try integrating some recent blog posts or case studies into your nurture sequences to increase the number of messages you're sending by 50% or more.

Today’s the second best time to start

If you’ve made it this far in the post, it’s safe to say that you’ve been thinking about CRO for a while now. Like a lot of things, the best time to start with CRO was probably years ago—and the second best time is now.

To recap (or to provide a TL;DR version for those of you who skipped right to the bottom), the 6 CRO initiatives you can implement today are:

1. Start learning with visitor heatmaps: gain real user data to track and analyze behavior throughout your funnel
2. Test button colors that sit opposite of your site’s primary palette on the color wheel
3. A/B test the headlines on your PPC landing pages
4. Split test your most-visited landing page to measure the success of design changes
5. Take a critical look at your email subject lines, and try something different
6. Radically overhaul your email lead nurturing sequence.

Optimizing your conversion rates will pay immediate dividends while giving your future inbound marketing efforts their best chance at success. So give these 6 tests a try, get comfortable with CRO, and get ready for better inbound marketing results.

Want to learn more about CRO for Inbound Marketing? Download a free copy of The Inbound Marketer's Quick Start Guide to CRO

from HubSpot Marketing Blog http://blog.hubspot.com/marketing/6-conversion-optimization-initiatives-to-implement-today

Digital agency, Manifesto, launches new brand

Brand marks next chapter for the growing creative technology agency Manifesto, the London-based digital agency, has announced the launch of its new brand and website – a move which puts renewed emphasis on driving positive change through engaging content, innovative technology, and meaningful audience-centred digital experiences. The new brand and proposition embodies the four key [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2016/07/digital-agency-manifesto-launches-new-brand/?utm_source=rss&utm_medium=rss&utm_campaign=digital-agency-manifesto-launches-new-brand

Laughter Spot : The mother-in-law, Insert £2, Sober for 114 days, Cleaner at Tesco

My Mother-in-law came into work at lunch today and I must admit, I was genuinely pleased to see her. (I’m an undertaker} My mate called me to say he was so ashamed, the fire brigade have had to free him from a condom machine last night. “Insert £2 and push knob in” didn’t mean what [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2016/07/laughter-spot-the-mother-in-law-insert-2-sober-for-114-days-cleaner-at-tesco/?utm_source=rss&utm_medium=rss&utm_campaign=laughter-spot-the-mother-in-law-insert-2-sober-for-114-days-cleaner-at-tesco

A Step-by-Step Guide to Advertising on Instagram

With 500 million active monthly users, Instagram offers a unique opportunity for marketers to reach their target audiences through ad campaigns.

The other perk of advertising on Instagram? The ads can look almost no different than regular posts, making them much less invasive than other ad types.

But setting up ads on any platform requires a lot of thought: What should your target audience look like? What should your copy say? What image should you use? Not to mention, the more technical aspects like what size your image needs to be or how long your ad should run for.

To simplify the process, we’ve put together a checklist to help you set up a campaign, one step at a time.

How to Create Instagram Ads: A Step-by-Step Guide to Advertising on Instagram

If you’ve ever set up a Facebook ad, you’re about 75% of the way there. After Facebook acquired Instagram back in 2012, the platforms conveniently merged, making setting up Instagram and Facebook ads merely the difference of a couple clicks. So even though your intent is to run ads on Instagram, all of the ad setup, budgeting, scheduling, and creation is done through Facebook's platform.

To start, log in to your company’s Facebook portal and select the account you wish to use. (Note: To run ads on Instagram you'll need to use a Facebook Page. Pages are specifically for businesses, brands, and organizations, while regular Facebook accounts are for personal use.)

1) Select an editor and create your campaign.

You can create Instagram ads using a few different tools:

• Ads Manager 
• Power Editor
• Facebook Ads API

When choosing which tool to use, you’ll want to consider both your company size and the number of ads you plan to run at once. If you're managing a large number of campaigns, or you're looking for really precise control over your campaigns, you might want to lean towards the Power Editor. However, the Ad Manager suits most marketers' needs, so that's what we'll use for the sake of this article. (For more on the Facebook Ads API option, check out this page.)

Once you've selected an editor, you’ll see an option to either view all campaigns, or create a new one. To get started with an Instagram ad, you'll want to create a new campaign.

2) Choose an objective.

You'll notice that there are several different campaign objective options to choose from here. However, in order for your ad to be eligible to appear on Instagram, you'll have to choose from a slightly shorter list:

• Boost your posts
• Send people to your website
• Increase conversions on your website
• Get installs of your app
• Increase engagement in your app
• Get video views

For this article, we're going to select: "Send people to your website."

When you select this option, you’ll be prompted to name your campaign. This may seem like a simple task (and it is) but it's a good idea to have some sort of naming convention or set process within your company. This will make it easier for you to keep campaigns straight as you continue to create them.

Here at HubSpot, we like to name them in this format:

Company Department | Content/Offer/Asset Being Advertised | Date | Name of Creator

3) Choose your audience.

If you’re just starting out with Instagram advertising, odds are you won't know exactly which audience you want to go after. This will come with time, and you may just have to play around with it at first. (If you want tips to help you choose the right audience, check out this page.)

During this step, you'll find that the platform’s built-in targeting can be as simple or as extensive as you need it to be, with options such as:

• Location
• Age
• Gender
• Language
• Relationship
• Education
• Work
• Financial Status
• Home
• Ethnic Affinity
• Generation
• Parents
• Politics (U.S. only)
• Life Events
• Interests
• Behaviors
• Connections

You can create what’s called a custom audience to reach people who’ve already interacted with your business, or a lookalike audience to reach new people on Facebook who are similar to your most valuable audiences.

The ads platform also allows you to save the audience you create to be used again at a later time, which can be good if you’re experimenting and want to remember the exact audience you used for certain campaigns.

In terms of the objective we selected -- "send people to your website" -- we'll want to target a more specific group of people: the type of people that are actually going to be interested in the content we present.

To do this, you'd jump down to the "Detailed Targeting" section, and search for different demographics, interests, or behaviors that apply to your target audience. Here’s an example of a (very small) audience, just to show you the different ways you can target certain people:

To give you a sense of the audience you’ve chosen, Facebook provides an "audience definition gauge." This gives you immediate feedback on how narrow or broad your audience is, as well as the estimated reach number of your ad. Since we didn’t add very much criteria to our targeting, you'll notice that the audience appears “fairly broad.”

4) Set your placement.

This step is the biggest differentiator between setting up Facebook ads vs. Instagram ads. To move forward with the Instagram ad, you’ll want to uncheck all the boxes except for "Instagram."

5) Set your budget and schedule.

You have the option to select either a daily budget or a lifetime budget for your campaign. The difference is this:

• Daily budget sets your ad up to run continuously throughout the day, meaning that the algorithm will automatically pace your spending per day. Keep in mind that there is a minimum daily budget depending on different factors in your campaign, usually around $1.00.
• Lifetime budget sets your ad up to run for a specified length of time, meaning the ads algorithm paces your spending over that entire time period.

The other aspect to setting your budget is setting your schedule. You’ll need to choose exactly when you want your campaign to start and finish running, down to the minute. There are also options to set parameters so that your ad runs only during certain hours of the day or during specific days of the week. You can find these options in the "Ad Scheduling" section.

Set your optimization for ad delivery.

Here you have three options that will influence who sees your ads:

1. Link Clicks (which is what the platform recommends): Your ads will be delivered accordingly to get the most clicks to your website at the lowest cost. This is all based on the platform's algorithm.
2. Impressions: Your ads will be delivered to people as many times as possible. Ever see the same ad on your newsfeed all day long? That company is most likely using this option.
3. Daily Unique Reach: Your ad will be delivered to people up to once a day. People may see your ad multiple times, but at least not multiple times a day.

Set your bid amount.

This determines how effectively your ad is delivered. When you look "behind the scenes," you’re competing with other advertisers trying to reach a similar audience in a constant auction.

You can choose either Manual or Automatic. Automatic leaves it up to Facebook’s algorithm to deliver your ad -- ideally getting you the most clicks for the lowest cost. Manual allows you to set a price for link clicks. If a link click is worth a lot to you, try setting a higher than suggested bid, and your ad will be displayed over a competitor with a lower bid.

You can choose to pay based on impressions or link clicks. This is up to you.

Set your delivery schedule.

You have two options for the delivery of your ads:

1. Standard: shows your ads throughout the day.
2. Accelerated: helps you reach an audience quickly for time-sensitive ads.

(Note: the accelerated delivery option requires manual bid pricing.)

Name your ad set.

This step is for internal purposes. Simply give your ad set a name so that you can identify it later.

6) Set your ad creative.

Choose your format.

This is where your creativity comes in. Here you'll decide what you want your ad to look like, which will depend on your original objective, of course.

On Instagram, you have a couple different options for your ad:

Single image, video, or slideshow.

Image Credit: Marketing Land

 

Yes, they’re warm. Yes, they're gooey. Yes, they’re delicious. Our new chocolate chip cookie is here! 🍪🎉

A video posted by dunkindonuts (@dunkindonuts) on May 18, 2016 at 7:25am PDT

Multiple Images (also called "Carousel").

Up to 5 images for the viewer to scroll through, at no extra cost.

Image Credit: Instagram

We actually ran some tests to see which type of ad performed the best for different purposes. Check out the results in here.

Once you pick your ad type, click on it and you’ll be prompted to browse and upload your imagery, whether that be images or a video.

Upload your media.

For any ad type, the Facebook ads platform recommends you don’t include more than 20% of text. Previously, an ad with over 20% of text wouldn’t even be approved to run, but it has recently changed to more of a suggestion than anything. Learn more about the rules and guidelines here.

Some requirements for Instagram ad imagery:

File Type

• .jpeg
• .png

Text/Caption

• Recommended: 125 characters
• Maximum: 2,200 characters

For square of video Instagram ads ...

• Recommended Image Size: 1080 x 1080 pixels
• Minimum Resolution Accepted: 600 x 600 pixels
• Image Aspect Ratio: 1:1

For landscape image or video Instagram ads ...

• Recommended Image Size: 1200 x 628 pixels
• Minimum Resolution Accepted: 600 x 600 pixels
• Image Aspect Ratio: 1:1

7) Set your page & links.

Connect your Facebook Page and Instagram account.

Select the Facebook Page of the account you want your ads to come from, even if you’re not planning on running them on Facebook. (If you've made it this far in the Ads Manager, you are already logged into a Facebook account.)

However, since our intent is to post ads on Instagram, you’ll need to connect your Instagram account to your Facebook ad account. To do so, click “Add Account” (you'll need your Instagram username and password to do so).

If your business doesn’t have an Instagram account, you can still run ads on Instagram -- they’ll just come from your business' Facebook Page instead. In other words, your Facebook Page name and profile picture will be used to represent your business within your ad as it runs on Instagram.

Add the website URL.

Next is a very important step: putting in the website URL to which you’re trying to drive more traffic. If you're using marketing automation software, be sure to create a unique tracking URL with UTM parameters for this to ensure that you'll be able to keep track of traffic and conversions from this ad.

(HubSpot customers: Learn more about creating a tracking URL here.)

Add a headline.

This is not usually displayed to viewers of your ad on Instagram, but it’s always a good idea to complete it just in case. Enter a brief headline describing where people will visit.

Create a caption.

You have up to 2,200 characters -- but don’t go crazy. Facebook recommends you keep your text under 125 characters, which is the amount that’s displayed without needing to click “more." (Read this for tips on how to write good Instagram captions.)

Select a Call-to-Action.

There are several different options for your CTA button, depending on what the page you’re taking visitors to looks like. You can choose to have no button, or select any of the following:

• Learn More
• Apply Now
• Book Now
• Contact Us
• Download
• Hope Now
• Sign Up
• Watch More

For our sake, we’ll stick with “Learn More,” as we’re just driving people to our website.

Once your image is uploaded and your text is set, check out the preview of your ad to make sure everything looks right.

At this point, you'll have the option to edit the "Advanced Options," but only if you wish to. Advanced Options include adding tags, changing your display link, entering URL parameters, setting up sponsors, and opting in or out of pixel tracking.

8) Place the order.

Once everything is all set, you're ready to place your order. Doing so is pretty easy: Just click the big green button in the bottom left corner.

As always, be sure to check over everything -- especially since your ads have the potential to be seen by a large audience. If you want someone else on your team to take a look at them before they go live, set your schedule to include a delay, but still place your order.

You run the risk of losing all the work you've done if you don't place the order right away so we'd encourage you to place it first, and then go back and adjust the timing if need be. 

9) Report on the performance.

Once your ads are up and running on Instagram, it’s important to keep an eye on how they’re doing. You can go back in and tweak most aspects of the ad, so if you catch a mistake you made or your image isn’t doing as well as you’d like it to, you can go in and alter these things.

You can look at results of your ads in two places:

1. The Facebook Ads Manager
2. Your marketing software

In the Ads Manager:

There’s a sophisticated and extensive dashboard that provides users with an overview of all their campaigns. Without customizing any settings, you’ll find data on reach, cost per result, and amount spent.

In the upper right-hand corner, you’ll see a button that says “Columns: Performance.” If you click the drop down menu, there’s an option to customize columns, which allows you to choose the specific data you want to see. There’s data ranging from CPC or CTR, to things much more specific like "Adds to Cart" for ecommerce stores.

Here are the categories that the available metrics fall into:

• Performance (reach, results, frequency, etc.)
• Engagement (post likes, post comments, post shares, etc.)
• Videos (video views, average percent of video viewed, etc.)
• Website (checkouts, payment details, adds to cart, etc.)
• Apps (installs, engagement, cost per app engagement, etc.)
• Events (event responses, cost per event response, etc.)
• Clicks (unique clicks, social clicks, CTR, CPC)
• Settings (start date, end date, ad set name, delivery, bit, ad ID, and objective)

With your marketing software:

With so many metrics to track, it can be easy to lose sight of the big picture. To truly track your success, take advantage of your marketing software and the UTM codes you used in your ads to measure your ads’ full-funnel effectiveness.

Looking at the specific tracking codes through your marketing software will help you keep track of how many leads (or better yet, customers) you actually generated through your Instagram advertising campaign. This ROI information can then be used to inform other campaigns down the line.

If you’re a HubSpot customer, you can create unique tracking codes for your Instagram campaign by following the instructions here. All you’ll need to do is plug in the URL, attach a campaign, and choose the source you want the URL to be attributed to in your Sources Report.

Once your ad launches and you start getting traffic and conversions to your website, you’ll be able to easily track how many visits, contacts, and customers you’re generating.

Have you seen success with Instagram ads? Let us know in the comments section below.

from HubSpot Marketing Blog http://blog.hubspot.com/marketing/instagram-ads-checklist

1 in 5 PR disasters break on Twitter, while 94% are inflamed by Twitter trolls

94% of all PR crises either start or spread on Twitter. That’s according to new research from media monitoring platform Visibrain, released in conjunction with the company’s Best Practice Guide for Media Monitoring. Visibrain’s research was conducted in partnership with Nicolas Vanderbiest, a crisis communications specialist at the University of Leuven. His analysis examined over [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2016/07/1-in-5-pr-disasters-break-on-twitter-while-94-are-inflamed-by-twitter-trolls/?utm_source=rss&utm_medium=rss&utm_campaign=1-in-5-pr-disasters-break-on-twitter-while-94-are-inflamed-by-twitter-trolls

How to Deliver Negative Feedback & Why It Matters [Infographic]

Most managers dread giving negative feedback almost as much as employees dread hearing it. It's uncomfortable to tell someone they're not performing well at something.

But the truth is, your employees want to learn and grow -- and they'll only learn and grow when the work and skills that need improvement are given some course correction. Giving them no feedback hurts more than it helps: 70% of employees say getting no feedback at all makes them feel disengaged.

It's all about how you give that negative feedback. If you prepare and deliver it the right ways, then it can actually make your employees feel more engaged at work. In other words, tough love might work after all.

Check out the infographic below from Resourceful Manager to learn more about why bad feedback is better than none, and how you can deliver it in a positive way.

from HubSpot Marketing Blog http://blog.hubspot.com/marketing/negative-feedback-management-tips

Social Media is a Missed Opportunity for 37% of Wealth Managers, says Verdict Financial

Over a third of wealth managers are not communicating with high net worth (HNW) clients via social media, representing a significant missed opportunity, as social media is beneficial across the client value chain, according to financial services research and insight firm Verdict Financial. The company’s recent report, Social Media in Wealth Management: Reaching clients and [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2016/07/social-media-is-a-missed-opportunity-for-37-of-wealth-managers-says-verdict-financial/?utm_source=rss&utm_medium=rss&utm_campaign=social-media-is-a-missed-opportunity-for-37-of-wealth-managers-says-verdict-financial

4 Warning Signs Your Prospect Isn't Ready to Invest in Marketing

Imagine yourself sitting across the table from a prospective client's CEO at a coffee shop. She’s engaged, ready to listen, and apparently in a positive state of mind. This is a marketer's dream situation; you feel that any question is fair game and honest answers will be forthcoming. If you could ask her just one question to qualify her business for your services, what would it be?

Try this one on for size: As you see it, what is the current and future role of marketing in your business?

Now brace yourself: The answer to this question can give any marketer aspirations for greatness or fears of the calamity that lies ahead.

On one hand, the leader could give you a dream answer, paraphrasing Peter Drucker: "Our business has two-and only two-basic functions: marketing and innovation. The rest are costs."

Now that’s an answer that inspires confidence in the critical role marketing plays in creating and delighting customers. This CEO or CMO sees marketing no differently than innovation; she understands that a business without strong research and development (i.e., innovation) cannot deliver new and improved products and services.

But what if your prospect doesn’t initially recognize the value of marketing?

It's truly unfortunate for marketers when leadership teams do not value marketing as an essential business function. CEOs who see marketing as mainly tactical, fulfillment and/or only end result-focused demonstrate a lack of leadership and complete organizational understanding. When a CEO sees the core purpose of marketing as increasing shareholder value, supporting sales, and generating leads, this could be an indication that there's a tactical view of marketing at the highest levels of your prospect's company. As a result, the business may not be as culturally or organizationally ready for marketing as it needs to be.

As a founder and CEO of an industrial marketing agency, I have had the pleasure to work and interact with over a thousand brands. It is my job to help organizations challenge their thinking on marketing and determine if they are ready, willing, and able to affect positive organizational and cultural change that elevates marketing to an essential business function -- or as we like to say, "make marketing the strength of their business."

Here are a few tell-tale signs that you should address directly to determine if your prospective client is ready for marketing:

1) Clarity

Brand clarity must be the "undercurrent of any downstream marketing activity." In other words, before a single line of art, prose, copy or code is ever conceived, everyone from the leaders down to the marketers should be on the same page about the company's identity. If this is not the case, your prospect's business is not ready for marketing because it cannot speak with one voice.

2) Time and Attention

Leaders -- and anyone responsible for the success of marketing -- must give you their full attention. Leaders clearly will not be thinking of marketing exclusively, but marketing should command their undivided attention for at least a few minutes a week.

Marketing efforts require contributions from finance, sales, IT, and leadership at various times and for different reasons. Agencies see this all the time: They're working with a client on developing a new marketing strategy, only to have their point person in the marketing department reassigned to more pressing matters like sales collateral fulfillment.

Leaders and marketers who only pay attention to budgeting are not engaged. Your prospect is not ready for marketing if leaders classify time for marketing as "not important" or "not urgent."

 

3) Access and Resources

Marketers require support from a variety of internal and external resources to succeed. These can include anything from subject matter experts to inform content, to business and data systems for automation, contact management, finance, and proving ROI.

Being held accountable to results requires access to data across the entire customer journey -- right down to accounts receivable. To this day, many organizations refuse to provide access to internal systems, data, vendors, and most importantly, the money needed to get the job done.

It has been said many times before: Where companies choose to spend their money truly reflects what they value most. Companies that do not provide access to the resources necessary for running a sustainable marketing department are not ready for marketing.

4) The Right People in the Right Seats

Many marketing practices are developed internally. As a result, organizations can find themselves without the full expertise needed to build up a robust marketing department. Often marketing leadership roles are combined with other areas of responsibility. For example, many companies have a single sales and marketing vice president. In situations where one individual is stretched between different priorities, sales support usually ends up consuming the vast majority of their time, resources, attention, and expertise.

Take a look at how your prospect's organization is structured. Are the right people in the right seats? Is the marketing coordinator in a position where they can rally access to attention and resources on a daily basis? If your prospect's organization does not have an established marketing leader, they are not ready for marketing.   

While it might be exciting to get in on the ground floor of a new company that is hiring its first agency, it is important to realize where this prospect's organization currently stands. The signs discussed in this article should help give you an idea of how an organization's leadership presently prioritizes marketing and whether or not they're ready for an agency's help. As you consider a discussion with your prospective client, be prepared to communicate the potential value that marketing can bring to the company and exactly what you'll need to get there. If any of the red flags discussed here come up, it's a sign that your prospect might not be in an ideal place to hire your agency. 

from HubSpot Marketing Blog http://blog.hubspot.com/marketing/prospect-isnt-ready-invest-marketing

Over a third of survey respondents would become disloyal after just one bad online shopping experience

From online-only e-tailers to traditional bricks and mortar stores that have embraced the ecommerce boom, the last few years have seen the popularity of online shopping continuously rise. Yet, despite the obvious benefits of having an online presence, such as lower costs, a wider reach and being able to offer a more extensive product range, [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2016/07/over-a-third-of-survey-respondents-would-become-disloyal-after-just-one-bad-online-shopping-experience/?utm_source=rss&utm_medium=rss&utm_campaign=over-a-third-of-survey-respondents-would-become-disloyal-after-just-one-bad-online-shopping-experience

Should SEOs and Marketers Continue to Track and Report on Keyword Rankings? - Whiteboard Friday

Posted by randfish

Is the practice of tracking keywords truly dying? There's been a great deal of industry discussion around the topic of late, and some key points have been made. In today's Whiteboard Friday, Rand speaks to the biggest challenges keyword rank tracking faces today and how to solve for them.

Click on the whiteboard image above to open a high-resolution version in a new tab!

Video Transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we're going to chat about keyword ranking reports. There have been a few articles that have come out recently on a number of big industry sites around whether SEOs should still be tracking their keyword rankings.

I want to be clear: Moz has a little bit of a vested interest here. And so the question is: Can you actually trust me, who obviously I'm a big shareholder in Moz and I'm the founder, and so I care a lot about how Moz does as a software business. We help people track rankings. Does that mean I'm biased? I'm going to do my best not to be. So rather than saying you absolutely should track rankings, I'm instead going to address what most of these articles have brought up as the problems of rank tracking and then talk about some solutions by which you can do this.

My suspicion is you should probably be rank tracking. I think that if you turn it off and you don't do it, it's very hard to get a lot of the value that we need as SEOs, a lot of the intelligence. It's true there are challenges with keyword ranking reports, but not true enough to avoid doing it entirely. We still get too much value from them.

The case against — and solutions for — keyword ranking data

A. People, places, and things

So let's start with the case against keyword ranking data. First off, "keyword ranking reports are inaccurate." There's personalization, localization, and device type, and that biases and has removed what is the "one true ranking." We've done a bunch of analyses of these, and this is absolutely the case.

Personalization, turns out, doesn't change ranking that much on average. For an individual it can change rankings dramatically. If they visited your website before, they could be historically biased to you. Or if they visited your competitor's, they could be biased. Their previous search history might have biased them in a single session, those kinds of things. But with the removal of Google+ from search results, personalization is actually not as dramatically changing as it used to be. Localization, though, still huge, absolutely, and device differences, still huge.

Solution

But we can address this, and the way to do that is by tracking these things separately. So here you can see I've got a ranking report that shows me my mobile rankings versus my desktop rankings. I think this is absolutely essential. Especially if you're getting a lot of traffic from both mobile and desktop search, you need to be tracking those separately. Super smart. Of course we should do that.

We can do the same thing on the local side as well. So I can say, "Here, look. This is how I rank in Seattle. Here's how I rank in Minneapolis. Here's how I rank in the U.S. with no geographic personalization," if Google were to do that. Those types of rankings can also be pretty good.

It is true that local ranked tracking has gotten a little more challenging, but we've seen that folks like, well Moz itself, but folks like STAT (GetStat), SERPs.com, Search Metrics, they have all adjusted their rank tracking methodologies in order to have accurate local rank tracking. It's pretty good. Same with device type, pretty darn good.

B. Keyword value estimation

Another big problem that is expressed by a number of folks here is we no longer know how much traffic an individual keyword sends. Because we don't know how much an individual keyword sends, we can't really say, "What's the value of ranking for that keyword?" Therefore, why bother to even track keyword rankings?

I think this is a little bit of spurious logic. The leap there doesn't quite make sense to me. But I will say this. If you don't know which keywords are sending you traffic specifically, you still know which pages are receiving search traffic. That is reported. You can get it in your Google Analytics, your Omniture report, whatever you're using, and then you can tie that back to keyword ranking reports showing which pages are receiving traffic from which keywords.

Most all of the ranked tracking platforms, Moz included, has a report that shows you something like this. It says, "Here are the keywords that we believe are likely to have sent these percentages of traffic to this page based on the keywords that you're tracking, based on the pages that are ranking for them, and how much search traffic those pages receive."

Solution

So let's track that. We can look at pages receiving visits from search, and we can look at which keywords they rank for. Then we can tie those together, which gives us the ability to then make not only a report like this, but a report that estimates the value contributed by content and by pages rather than by individual keywords.

In a lot of ways, this is almost superior to our previous methodology of tracking by keyword. Keyword can still be estimated through AdWords, through paid search, but this can be estimated on a content basis, which means you get credit for how much value the page has created, based on all the search traffic that's flowed to it, and where that's at in your attribution lifecycle of people visiting those pages.

C. Tracking rankings and keyword relevancy

Pages often rank for keywords that they aren't specifically targeting, because Google has gotten way better with user intent. So it can be hard or even impossible to track those rankings, because we don't know what to look for.

Well, okay, I hear you. That is a challenge. This means basically what we have to do is broaden the set of keywords that we look at and deal with the fact that we're going to have to do sampling. We can't track every possible keyword, unless you have a crazy budget, in which case go talk to Rob Bucci up at STAT, and he will set you up with a huge campaign to track all your millions of keywords.

Solution

If you have a smaller budget, what you have to do is sample, and you sample by sets of keywords. Like these are my high conversion keywords — I'm going to assume I have a flower delivery business — so flower delivery and floral gifts and flower arrangements for offices. My long tail keywords, like artisan rose varieties and floral alternatives for special occasions, and my branded keywords, like Rand's Flowers or Flowers by Rand.

I can create a bunch of different buckets like this, sample the keywords that are in them, and then I can track each of these separately. Now I can see, ah, these are sets of keywords where I've generally been moving up and receiving more traffic. These are sets of keywords where I've generally been moving down. These are sets of keywords that perform better or worse on mobile or desktop, or better or worse in these geographic areas. Right now I can really start to get true intelligence from there.

Don't let your keyword targeting — your keyword targeting meaning what keywords you're targeting on which pages — determine what you rank track. Don't let it do that exclusively. Sure, go ahead and take that list and put that in there, but then also do some more expansive keyword research to find those broad sets of search terms and phrases that you should be monitoring. Now we can really solve this issue.

D. Keyword rank tracking with a purpose

This one I think is a pretty insidious problem. But for many organizations ranking reports are more of a historical artifact. We're not tracking them for a particular reason. We're tracking them because that's what we've always tracked and/or because we think we're supposed to track them. Those are terrible reasons to track things. You should be looking for reasons of real value and actionability. Let's give some examples here.

Solution

What I want you to do is identify the goals of rank tracking first, like: What do I want to solve? What would I do differently based on whether this data came back to me in one way or another?

If you don't have a great answer to that question, definitely don't bother tracking that thing. That should be the rule of all analytics.

So if your goal is to say, "Hey, I want to be able to attribute a search traffic gain or a search traffic loss to what I've done on my site or what Google has changed out there," that is crucially important. I think that's core to SEO. If you don't have that, I'm not sure how we can possibly do our jobs.

We attribute search traffic gains and losses by tracking broadly, a broad enough set of keywords, hopefully in enough buckets, to be able to get a good sample set; by tracking the pages that receive that traffic so we can see if a page goes way down in its search visits. We can look at, "Oh, what was that page ranking for? Oh, it was ranking for these keywords. Oh, they dropped." Or, "No, they didn't drop. But you know what? We looked in Google Trends, and the traffic demand for those keywords dropped," and so we know that this is a seasonality thing, or a fluctuation in demand, or those types of things.

And we can track by geography and device, so that we can say, "Hey, we lost a bunch of traffic. Oh, we're no longer mobile-friendly." That is a problem. Or, "Hey, we're tracking and, hey, we're no longer ranking in this geography. Oh, that's because these two competitors came in and they took over that market from us."

We could look at would be something like identify pages that are in need of work, but they only require a small amount of work to have a big change in traffic. So we could do things like track pages that rank on page two for given keywords. If we have a bunch of those, we can say, "Hey, maybe just a few on-page tweaks, a few links to these pages, and we could move up substantially." We had a Whiteboard Friday where we talked about how you could do that with internal linking previously and have seen some remarkable results there.

We can track keywords that rank in position four to seven on average. Those are your big wins, because if you can move up from position four, five, six, seven to one, two, three, you can double or triple your search traffic that you're receiving from keywords like that.

You should also track long tail, untargeted keywords. If you've got a long tail bucket, like we've got up here, I can then say, "Aha, I don't have a page that's even targeting any of these keywords. I should make one. I could probably rank very easily because I have an authoritative website and some good content," and that's really all you might need.

We might look at some up-and-coming competitors. I want to track who's in my space, who might be creeping up there. So I should track the most common domains that rank on page one or two across my keyword sets.

I can track specific competitors. I might say, "Hey, Joel's Flower Delivery Service looks like it's doing really well. I'm going to set them up as a competitor, and I'm going to track their rankings specifically, or I'm going to see..." You could use something like SEMrush and see specifically: What are all the keywords they rank for that you don't rank for?

This type of data, in my view, is still tremendously important to SEO, no matter what platform you're using. But if you're having these problems or if these problems are being expressed to you, now you have some solutions.

I look forward to your comments. We'll see you again next week for another edition of Whiteboard Friday. Take care.

Video transcription by Speechpad.com

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Laughter Spot : The Ferrari Formula1 team fired their entire pit crew yesterday

The Ferrari Formula 1 Team fired their entire pit crew yesterday. The announcement followed Ferrari’s decision to take advantage of the Scottish government’s get back to work scheme and employ people from Glasgow area The decision to employ them was brought on by a recent TV documentary on how unemployed youths from the Glasgow area [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2016/07/laughter-spot-the-ferrari-formula1-team-fired-their-entire-pit-crew-yesterday/?utm_source=rss&utm_medium=rss&utm_campaign=laughter-spot-the-ferrari-formula1-team-fired-their-entire-pit-crew-yesterday

‘Bring a McGuigan’ arrives on our screens in September

McGuigan Wines, the fourth-largest Australian wine brand in the UK, is gearing up for the launch of its new above-the-line campaign- ‘Bring a McGuigan’ The campaign encourages consumers to ‘Bring a McGuigan’ when faced with the challenge of choosing a wine, engaging them in a relatable way and breaking the traditional wine advertising mould. Featuring [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2016/07/bring-a-mcguigan%e2%80%99-arrives-on-our-screens-in-september/?utm_source=rss&utm_medium=rss&utm_campaign=bring-a-mcguigan%25e2%2580%2599-arrives-on-our-screens-in-september

7 AdWords Features You Didn't Know Existed

Over the years Google AdWords has evolved into a marketing tool that helps businesses drive leads and outrank their competitors. But what if I told you that the majority of business owners, marketers, and strategists weren’t taking full advantage of all AdWords has to offer? Queue the motivation for this article. Check out these 7n AdWords features you didn’t know existed to help elevate your campaigns to the next level.

1) Call-only campaigns

Google has cited that 70% of mobile searchers call a business directly from search results. Because of this proven consumer behavior, in February 2015, Google AdWords introduced Call-Only Campaigns. These campaigns are for businesses who place more value on a phone call than a website visit conversion.

Call only campaigns are only for mobile devices and feature a large clickable number with a few short lines for text. In theory, every click you pay for is a phone call to your company. This type of conversion allows you to create a bidding strategy based on how much value your company places on a phone call.

2) Ad Extensions

Have you ever noticed that some ads appear to be “bulkier” or have extra features than others? That’s because they are using ad extensions! These extensions allow you to get a higher click-through rate (CTR), increased visibility, and better user experience. To give you an idea of what each manual extension is used for, here is a brief synopsis:

• Sitelink extensions - Allows you to add links from your website to help people find what they are searching for.
• Call extensions - Allows searchers the ability to click a number to call your business.
• Callout extensions - Allows you to add extra ad copy so you can tell searchers what sets you apart from the competition.
• Location extensions - Allows searchers nearby to find your location or give you a call (map pin, navigation assistance, or call option).
• Review extensions - Allows you to showcase reviews from reputable sources.
• App extensions - Allows searchers to click a link that sends them to the app store to download your app.
• Structured Snippets - Allows you to add descriptive text to learn more about a product/ service.

Below is an example of an ad with callout, sitelinks, & location extensions:

*For a more in depth look at ad extensions, check out this blog “7 AdWords Extensions You Should Utilize to Improve PPC Conversion Rate”.

3) Customer Match

If you follow inbound marketing best practices then you probably have a few email lists built up from your efforts. Lucky for you, AdWords has a way of retargeting those users in their Google search engine with customer match!

You can now upload a list of email addresses to AdWords and show those prospects ads when they are signed into Google Search, YouTube, or Gmail. This will allow you to show them new products or promotions to re-engage them back into your sales funnel.

4) Ad Customizers

Ad customizers enable you to change the text in your ads based on what someone’s search query is. For example, if you have several products in the same category (like different HP printer ink cartridges) you can set your AdWords ad up so the displayed text will match the specific product a searcher is looking for: “HP printer ink 564” vs. “HP ink”.

This is also especially helpful when you have an offer or sale that is only for a limited time. Before ad customizers, you had to change your ad text everyday to reflect the countdown, but now you can set a new dynamic ad parameter that automatically changes the ad text to a new number each day.

5) Interest Targeting

Gone are the days where the only way to target searchers was through keywords alone. Nowadays, Google’s Display Network offers a few different ways you can target audiences by interest to increase the chances your ad will be shown to people who are most likely interested in your product/service.

In-market Audiences

To reach an audience who is actively searching and comparing your product or service, use in-market audiences. How does this work? Google looks at browser history (via cookie tracking) to find out what market segment a person is researching, and temporarily categorizes them in that market. Thus tailoring ads related to the theme that person is searching.

Affinity Audiences

Compared to in-market audiences, custom affinity audiences are analyzed based on overall interests and identity. Google will analyze online patterns in order to find possible matches to an interest category. This means that although they may not be actively searching within that category, they still have a connection that makes it likely they would be interested in a product/service.

6) Promote App Downloads Directly

For companies that have their own app, Google now has App Promotion Ads. Simply put, these ads have buttons that allow searchers to click and download the app straight from the app store on their mobile phones.

This helps eliminate any extra steps the user has to take in order to convert (like visit your website to download, only to be taken to the app store from there).

7) AdWords Editor

To round out our list of features you didn’t know existed, this last feature will help you manage and stay on top of your campaigns. The AdWords Editor is a free desktop app where you can download and manage multiple accounts for offline editing. The benefits? This editor allows you to do more things in less time than using the web-based interface.

Features include the ability to:

• View different parts of your account at the same time
• Edit items side by side
• Use keyboard shortcuts to jump around account
• Easily undo/ redo changes
• Bulk edit to make multiple changes

Next Steps

Are you taking advantage of all 7 of these AdWords features? If not, I would encourage you to explore all of the tools AdWords has to offer to assist in the success of your campaigns and alleviate some of the burden of maintaining your account. If you haven’t yet made the plunge into incorporating AdWords into your marketing strategy, be sure to download this free ebook “Why Google AdWords Should Be Part of Your Inbound Marketing Strategy”:

from HubSpot Marketing Blog http://blog.hubspot.com/marketing/7-adwords-features-didnt-know-existed

9 Companies Using Live Website Chat in a Creative Way

Live chat technology has been around for a while. And while customers increasingly demand immediate attention, businesses have been relatively slow to adopt a live chat strategy - particularly in the SMB space, where deals are still built on relationships.

Live chat is often solely thought of as a customer support tool and tends to be overlooked from a sales and conversion perspective.

Why Engagement Matters

Forrester data shows that 55% of US online adults are likely to abandon their online purchase if they can’t find a quick answer to their question. 77% say that valuing their time is the most important thing a company can do to provide them with good online customer service.

Sure, customers can call an 800 number, send an email or fill out a contact form when they run into hiccups in their decision-making or purchasing process, but for every second that it takes a business to respond, the customer’s likelihood to purchase exponentially decreases.

Live chat fills that void, providing an immediate line of communication to get customers’ questions answered without leaving the page or picking up another device.

Live Chat as a Smarketing Tool

99% of first time website visitors are not ready to buy. A marketer’s job is to recognize their prospects’ intent, nurture them through their education and evaluation stages and deliver high quality leads to their sales team so they can close the deal.

Depending on your goals, users may or may not flow through your funnel as you’d like. While it does make sense for businesses to build sophisticated conversion paths, launch personalized email/website nurturing campaigns and use A/B testing to refine website copy and calls-to-action, the overwhelming majority of businesses are missing a key step in between - simply talking to their visitors.

Live chat allows you to pull up a virtual stool and talk to your website visitors at their peak point of interest.

So how do you begin evaluating whether live chat is a good fit for your sales and marketing objectives? We’ve gathered 9 inspiring examples showcasing some creative ways that businesses are leveraging live chat in their environments. Take a look and try to think of how you might mimic or adapt these strategies to enhance your customer experience and drive growth within your organization.

1) Betterment: New Client Onboarding Assistance

Betterment, a leading online investment advisor, uses targeted proactive chat invitations to engage with top tier clients when they sign up for a new account. Dealing with people’s money demands the utmost credibility and trust.

Rather than solely relying on their established UX flow to move clients down their investment funnel, proactive chat offers the opportunity for advisors to provide instant, personalized financial services to new clients so they can invest with confidence.

2) SnapEngage: Proactive Chat on 404 Page

There are few things more frustrating than not being able to find what you’re looking for, and arriving at a 404 page often results in visitors exiting a website. Rather than providing a list of suggested links that may or may not be relevant to their visitors’ search, SnapEngage immediately fires an automated proactive chat invitation when website visitors land on their 404 page so they can quickly guide them to the content they’re looking for.

3) Canyon: Multilingual Chat Support

Canyon Bicycles has a popular following around the globe, supporting a diverse set of customers speaking different languages. They use intelligent chat routing rules to immediately connect customers to the most appropriate members of their sales and support teams in their visitors’ preferred language.

4) Petplan: Facebook Fan Page Chat

“With 1.09 billion people logging in daily (a 16% increase year-over-year), [Facebook] is still the most popular social network around. Not to mention, Facebook owns 77% of all social logins.” (Check out How to Use Facebook for Business: 25 Facebook Marketing Tips and Tricks)

Petplan Pet Insurance has a ‘Chat with us’ tab on their Facebook page, allowing fans to communicate with their team in real-time without leaving Facebook, and serving as yet another lead generating channel for their sales and marketing teams.

5) U.S. Patriot Tactical: Text-to-Chat Customer Support

U.S. Patriot Tactical uses SMS-to-Chat services, allowing clients to start a live chat with their support team via a simple text message. They display their ‘Text-to-Chat’ phone number on their website, order receipts and packing slips to quickly facilitate communications around order inquiries, status and returns.

6) Ruffwear: Targeted Proactive Chat Invitations

Ruffwear not only uses creative [dog] agent photos to engage with visitors; they also trigger targeted proactive chat invitations specific to visitors’ needs on particular pages of their website (i.e. Dog Boots Fit Guide). Their helpful messages provide a good balance between self-help resources and the opportunity to receive personalized support with the click of a button.

7) Aid In Recovery: Real-Time Online Counseling

Aid In Recovery uses live chat to offer immediate assistance and assessment for people struggling with addiction. Operating in an environment where every second counts, Aid In Recovery relies on chat to get patients the help they need, the moment they ask.

8) Maids In Black: Simple Pre-Chat Form

Maids In Black uses a simple pre-chat form to gather basic information and offer visitors the opportunity to send an email or connect with a live chat agent. Keeping the form short with only a couple fields eases the path to engagement for visitors while also allowing the Maids In Black team to route chats and emails to the appropriate teams.

9) Mavenlink: Advanced Lead Qualification

Mavenlink relies on live chat to serve as a powerful front-line lead qualification tool for their marketing and sales teams. They pass an extensive list of contact details and custom operator variables (recorded by agents during a chat) to their CRM so they can appropriately assign leads and assign follow-up tasks to their sales team after a chat closes.

That's it! What companies do you see using live chat in a creative, useful way?

Want to learn more about leveraging live chat to turn your website visitors into actionable leads? Download the free ebook by SnapEngage.

from HubSpot Marketing Blog http://blog.hubspot.com/marketing/companies-using-live-chat