New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that many UK businesses lack the contact centre capabilities to meet customer expectations. The study, conducted by global market research firm Opinion Matters, exposes significant gaps between customer preferences and reality, and suggests that businesses across many different [more…]
from TheMarketingblog http://www.themarketingblog.co.uk/2017/09/contact-centre-technology-research-finds-businesses-are-failing-to-keep-up-with-customer-expectations/?utm_source=rss&utm_medium=rss&utm_campaign=contact-centre-technology-research-finds-businesses-are-failing-to-keep-up-with-customer-expectations
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